GoDaddy sucks
Never use GoDaddy.com to purchase SSL certificates. They’re cheap, but their service sucks.
Yesterday I purchased an SSL certificate with my GoDaddy account. A friend agreed to pay the fee for me, so we used his Paypal account, which was under a different name. I can’t find anywhere on the GoDaddy website where they mention that the Paypal account information must match the GoDaddy account information. The purchase seemed to go well, but after 2 hours GoDaddy refunded the fee and deleted my GoDaddy account without notice. I had to email them to ask what was going on. They replied that they need the Paypal account holder to fax them a government identification document, like a passport.
We refuse. They’re not the police. We’ll never buy anything from them ever again.
Scott said,
July 28, 2007 @ 9:26 pm
I’m really not surprised. As soon as I saw “A friend agreed to pay the fee for me, so we used his Paypal account” it all made sense. That probably set off the fraud alarms from the get go. Have you ever purchased an SSL account before? The whole idea is that the SSL provider is essentially vouching for you, that you are who you say you are. All your shit has to match and look legit.
I agree that deleting your account was stupid though.
If you think that was bad, try Network Solutions. A client of mine had to go back and forth with them adjusting their documentation for like 2 months before it came through.
I’ve purchased certs from GoDaddy, got them right away, no problem.
Hongli said,
July 28, 2007 @ 9:52 pm
The cheap SSL certificate that I purchased doesn’t have any personal info (like organization name, email, etc.) it it, just “GoDaddy certified”. I only want to use it for encryption and not triggering SSL warning dialogs in browsers, not for multi-million commercial online sales. They said they only require domain validation, so if someone really wanted to fraud that person could have done it with no problems.
Still, they could have put down a more obvious warning.